Return and Refund Policy

Our return policy allows returns within 30 days from the date of delivery. If more than 30 days have elapsed, we cannot offer a full refund or exchange. To qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Certain products cannot be returned, including perishable goods (such as food, flowers, newspapers, and magazines), intimate or sanitary products, hazardous substances and flammable liquids or gases, as well as any item returned more than 30 days after delivery.

Upon receipt and inspection of your return, we will notify you via email to confirm that we have received the item and to inform you whether your refund has been approved or denied. If approved, the refund will be processed and credited to your original payment method (credit card or other) within a few business days. If you have not yet received your refund, please first check your bank account again, then contact your credit card company (as they may have a processing delay), and also check with your bank, since they often have additional processing times. If you have completed all these steps and still have not received your refund, please reach out to us at [email protected] – we are here to assist you.

Only items purchased at full price are eligible for a refund; discounted or sale items are non‑refundable. We only exchange items that are defective or damaged upon arrival. For gifts, if the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the return value, and once we receive the returned item, a gift card will be issued to you. If the item was not marked as a gift, or if the gift giver shipped the order to themselves for later delivery, the refund will be issued to the gift giver, and they will be notified of the return. You are responsible for the shipping costs associated with returning your item; these costs are non‑refundable and will be deducted from your refund amount. Delivery times for exchanged products may vary depending on your location, and for high‑value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return without tracking information.

Additional non‑returnable items include gift cards, downloadable software, and certain health and personal care products. To process your return, a receipt or other proof of purchase is required, and please do not send your item directly to the manufacturer. We may issue a partial refund in the following cases: books that show obvious signs of use, opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records, and any item that is not in its original condition, is damaged, or has missing parts (unless the damage was our fault). If you have any questions regarding returns or refunds, please contact us at [email protected] – we will be happy to help.